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I believe Robin W's comment says a lot:

"Regarding previous comments about contacting distributers for help and/or training, I phoned D & M Tools , a distributer of Tormek and they do not do Tormek training. Brimarc the UK importer advised that they likewise do not undertake Tormek training as people would not pay the price. They have a representative who may be in Scotland possibly every 12 weeks or so, and if contacted that person may call in to a customer who has reported problems. I don't think kennyk (or indeed anyone else) can hold his breath that long!"

I don't mean to fault Tormek AB on this issue. Adding enough trained support personnel to the payroll to give "boots on the ground" support world wide would surely sink the company.  After all, Kenny's school is located within an hour of Glasgow, a major city.  He could just as likely been located near a sheep station in Australia or in among the woodcarvers in Truchas, New Mexico (a nice little town, but very remote).

We live in an age of distance learning.  It is truly astounding that a person on a sheep station or anywhere in the world with broad band can receive a university education online.  Compared with having fifty technical assist persons on the Tormek payroll, producing several you tubes in house seems miniscule.  Add to that the fact that these you tubes could easily be overdubbed in several languages.  What an amazing learning tool!

Look back over this forum.  The same issues keep popping up.  People have trouble using the stone grader.  The USB alignment puzzles new users.  Grinding chisels square is a perennial issue. I believe most of us are not completely comfortable using the leather honing wheel. These are all issues which can easily be handled with a session with a Tormek expert. I believe they are all issues which can be handled by a well done you tube.

For the sake of Tormek AB, I believe it is crucial that these you tubes be produced in house. Without such learning tools, I believe Tormek's greatest competition will be the used Tormek market from discouraged users.  We live in an age of instant learning expectations.

The Tormek does have a learning curve, as do all tools. The marketing videos ignore this and paint an unrealistic rosy picture. If Tormek produces videos dealing with the real world issues of learning how to use this fine product successfully, the end result will be happy users reluctant to sell their Tormeks on the used market. They would become Tormek's best advertisement. Also, if Tormek produces the videos, they won't be done by someone who might suggest a way to make a "comparable" machine at home with twenty dollars worth of scrap parts and an old motor.

We would all benefit from well done instructional videos.  The expectation today is that such videos be readily available at no cost on the Internet.  So be it.  I have no doubt that the marketing department will subtly project the message of Tormek quality and versatility into the instructional videos.  Why not? That's the way of the world, and, if the videos are genuinely instructional, we all benefit.  (Just make sure that the marketing department plays a minor role.)

I believe it makes sense to rely more on videos than on dealers for solving customer problems.  Most dealers (at least in the US) sell several brands of sharpening equipment, including several brands of wet grinders.  The dealer makes money regardless of the brand purchased. With very well done Tormek produced brands, the Tormek name remains predominant.

I believe Kenny might have experienced much less frustration if such instructional videos were available. The Lie-Nielsen company in Maine (USA) makes world class metal planes.  As part of their instructional you tubes, they discuss how to deal with play in the threaded adjusting wheels.  Does this mean their planes are inferior? Certainly not.  A certain amount of play in threads is just the nature of the beast.  Why not deal with it intelligently so that it will not create a problem? Dealing with grinding wheel wear and alignment problems are part of the nature of the sharpening beast.  Let's acknowledge this and move on as trained users.

Ken
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General Tormek Questions / Re: Tormek stand
« Last post by KSMike on Yesterday at 11:50:10 pm »
+1, that's a nice stand.
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General Tormek Questions / Re: 1/4" Bevel Edge Chisels
« Last post by KSMike on Yesterday at 11:44:32 pm »
When tightening the USB, I've always applied pressure to the non-micro adjust leg (or really in between the two legs to put pressure on both), because it just seems to make sense to offset the cantilevered weight of the long horizontal rod before tightening.  IMO there has to be some play in the sleeves, otherwise it would be too fiddly to adjust easily.
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General Tormek Questions / Re: Tormek stand
« Last post by kennyk on Yesterday at 10:45:52 pm »
I took the dimensions from the leaflet that came with the T-7 describing the stand, but I think the height is around 30".  I'll need to check, as I added the extra 1 1/2" inches of height with the extra plinth and rotating platform.  then I put feet on it, so it's probably close to the 32" in the leaflet,  but  I'll check with a tape measure tomorrow.
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General Tormek Questions / Re: Tormek stand
« Last post by tonylumps on Yesterday at 10:39:03 pm »
Kenny Nice stand .What height is it and it is .
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General Tormek Questions / Re: Tormek stand
« Last post by kennyk on Yesterday at 10:18:15 pm »
Thanks, Ken.  The difficult bit was manhandling the 8 by 4 sheet of ply on the Table Saw!
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General Tormek Questions / Re: 1/4" Bevel Edge Chisels
« Last post by RobinW on Yesterday at 09:52:53 pm »
Thanks for the explanation Kenny. If I get a chance this week I'll see what my kit does as a comparison.
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General Tormek Questions / Re: 1/4" Bevel Edge Chisels
« Last post by Stickan on Yesterday at 08:22:40 pm »
RobinW:

If you should send an e-mail to the support mail (support@tormek.com) we will normally answer within 24 hours during weekdays. I have not been so active at this forum but there is no bigger difference being here or at a fair or store demos these days. I do travel a lot bur try to check out the forum some times during the week.
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General Tormek Questions / Re: 1/4" Bevel Edge Chisels
« Last post by kennyk on Yesterday at 08:21:02 pm »
I'm going to try to explain this one a bit more clearly...

The issue is that the usb legs rattle inside the sleeves  to the extent that the weight of the chisel in the SE-76 is pulling the support down over the wheel, leaving the gap on one side of the chisel,  until it is corrected by pressure on the other leg, as shown in the second photo.   For the avoidance of confusion, this is PRIOR to tightening the locking screws.   Therefore if I mount the chisel correctly, slide the SE 76 onto the USB, adjust the angle and tighten the screws without further checking what I get is the first photo.  if I put pressure on the non-adjust leg before tightening, then I can now achieve a square grind.

(The chisel was previously sharpened on a Viceroy Sharpedge with a badly dished stone, causing a convex curve in the blade.  In fact every single one of the couple of hundred chisels sharpened by the previous technician on the equipment show the same curve.  I am trying to finally give the teaching staff a proper level of sharp equipment for the pupils to work with. )

I am still concerned about the amount of play between the sleeves and the support legs, as shown in the the gap in the first photo. 

Also, I've never managed to get a completely flat surface across the entire width of the stone.  In fact using the grading stone seems to exacerbate the curve.  In my conversation with Rob on the phone last week, he seemed (unless I have picked him up wrong)  to indicate that a bit of fall away at the corners was not an issue.   My experience over the last few days is that a good amount of finger pressure applied in the correct place, coupled with judicious and frequent checking with a square can more than compensate for this.   However it cannot compensate for a misalignment of the chisel edge to the stone due to the misalignment of the USB prior to tightening the locking screws.

Edited to add another thought:

The weight of the USB on it's own does not show the issues as much, so the usb will sit parallel to the stone surface.
Further the TT-50 is much lighter so does not cause the cantilever effect that the SE-76 loaded with a chisel does.
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General Tormek Questions / Re: 1/4" Bevel Edge Chisels
« Last post by RobinW on Yesterday at 07:54:29 pm »
I have just been catching up with this thread, and pleased to see that kennyk has made some initial progress.

Regarding previous comments about contacting distributers for help and/or training, I phoned D & M Tools , a distributer of Tormek and they do not do Tormek training. Brimarc the UK importer advised that they likewise do not undertake Tormek training as people would not pay the price. They have a representative who may be in Scotland possibly every 12 weeks or so, and if contacted that person may call in to a customer who has reported problems. I don't think kennyk (or indeed anyone else) can hold his breath that long!

I had some problems trying to understand the perspective of kennyk's photos, and did wonder if the SE-76 is different to the one I have. It was the alignment of the right hand side of the bush and the right angled aluminium behind it which on my unit are both in line.

Regarding the first picture showing the light under the chisel edge - How was the chisel sharpened? If it was sharpened on the Tormek, then why would the light start showing through?

Although the photos are taken very close (depth of field and resolution issues) the surface of the wheel does not look flat to me.

Regards the glazing, this is countered by use of the regrading stone.

Also I still do not understand why kennyk still has a problem with play in the usb. If the usb is locked on both legs the how can there be play? He dismisses the locking of the usb as previously advised by Jeff and also the methodology I described. By applying some pressure to the usb above the threaded leg with micro-adjuster, then you are fixing the height reference as it is butted against the shoulder. If you apply pressure to the unclamped smooth leg, then an unspecified of skew will be induced.

Also if kennyk could do some measurements regarding the distance between the usb and the wheel surface it would demonstrate (like the measurements I posted) if the two remain parallel.

TimH - Interesting post. I'm not in a position for a while to try some tests and see if I get the same conclusion.

With regard to Stickan's comment that Tormek try to give help within 24 hours - Is this by means of this Forum, or if customers contact them direct? I was unaware that Tormek would address problems posted on this Forum. (There have been plenty of SE-76 issues posted over the last couple of years, and not aware these have been directly addressed by Tormek.)

Keep at it kennyk.



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