QuoteKenny's scenario is an example of situation where a Tormek owner really needs to spend some time with someone in "tech support".
While I don't dismiss the idea out of hand, I think it much more likely that you would find this training available from the dealers rather than Tormek itself. For example Woodcraft carries the Tormek line in their stores along with grindstones and probably some other supplies and jigs. They conduct workshops in various wood crafting skills as a promotion. They may be able to carry out these workshops on site with some support from Tormek. It's a good idea worth pursuing.
Craftsmen need to keep their tools sharp!
Then you will end up with the woodcraft two step.
I went to a sharpening class, after I bought my Tormek, but was going to by the jigs I was missing from them. It SPECIFICALLY mentioned being taught on a Tormek, and they never even came close to that (was more of a things need to be sharp and here are our bench stones lecture).
I didn't buy anything from them and ended up getting it from Jeff.
In the old days, (DeWalt radial arm saw comes to mind) companies used to teach things. Now, they are worried about liability if they teach a bad habit, etc.